When a customer “ghosts” you (aka ups and vanishes), it can feel as if you’ve been punched in the gut. Don’t they know how much blood and sweat you put into finding them and compelling them to use your product or service? Unfortunately for you, however, they’re not thinking too much about that. No hard […]
8 Essential Customer Support Response Emails
Ever been stuck on how to respond to an angry customer or a refund request that is against your policy? We used to be too! Then we created these 8 Essential Customer Support Response Emails for our support team to use for these situations and a few more. The instant results? Happier customers. Over time, […]
Expert Advice on How to Win Customer Loyalty
Customer loyalty is considered the holy grail of marketing. Why? Because repeat customers will become the bread and butter of your business. While you’ll always be looking for new customers, your existing customers are key—you can count on them. In fact, on average, loyal customers are worth up to 10 times as much as their […]